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Security Alerts

Important Debit Card Protection Information

 

The security of your transaction account is one of our top priorities.

To combat Debit Card Fraud, Community Bank uses industry leading technology to help identify and prevent suspected fraudulent debit card activity. Occasionally it is necessary to block debit card transactions in other states, foreign countries, and at various merchant locations where fraudulent activity is prevalent. If you experience difficulty using your card for a signature based transaction, please try to use the PIN based debit option by using the keypad and entering your PIN number. In the event that we also blocked PIN transactions, we suggest that you be prepared with an alternative payment method.

We take these preventive actions very seriously in order to protect Community Bank account holder’s funds. We apologize for any inconvenience this may cause, but assure you that this action is taken to protect you and your account.

If you are planning to travel and anticipate using your Community Bank Debit Card, please let us know by calling 888-223-8099 Monday through Friday from 8:00 to 5:00pm or by contacting your local Community Bank office. We can put your card on a special status so your card use is not interrupted. Again, it is important you have an alternative method of payment when you travel for emergency situations and that contact information is up to date and on file at the bank so that we may contact you when necessary.

To protect yourself, it is important that you manage all of your bank accounts on a regular basis including a review of your account activity for unusual transactions. Please notify us immediately if you suspect any fraudulent activity. Community Bank provides Internet Banking at no cost which allows real time monitoring of account transactions at your convenience. You can enroll in our secure online banking service at www.communitybank.tv or by visiting your local Community Bank office.

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Protect Yourself

Enfact

 

The ATM/Debit cards we issue are protected by Enfact. If suspicious activity is noticed on your ATM/Debit card, Fraud Prevention Services will call to notify you.

Card security checklist
Make sure you've done the following to protect your Debit MasterCard card:


ID Theft checklist
Recommendations to help prevent ID Theft:

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React Quickly

 

To report a lost or stolen Community Bank ATM, Debit MasterCard, Visa Credit Card, American Express Credit Card or Visa Equity Access Card.

Toll free numbers for ATM and Debit MasterCards:

During Business hours of 8:30am to 4:30pm:
Call 1-888-223-8099

After Business hours:
Call 1-833-337-6075

To Activate a New Debit MasterCard
Call 1-800-992-3808

Toll free number for Visa or American Express Credit Cards:
Call 1-800-558-3424

Reporting suspected email fraud

 

If you suspect you have received a fraudulent email from Community Bank, contact bank@communitybank.tv

Forward other suspected fraudulent emails to the Better Business Bureau at nophishing@cbbb.bbb.org.

Reporting suspected identity theft

 

  1. MasterCard

    Identity Theft Resolution Services

    If someone steals your identity, Identity Theft Resolution Services provides resolution services to help you restore your identity. Full service restoration can help you reduce the personal time required to resolve the situation and can help eliminate out-of-pocket expenses. Included is Identity Theft Alerts, which is a FREE service only offered by MasterCard. You are alerted if it detects that your personal information is being bought or sold online. Click here to learn more about Identity Theft Alerts. Call 1-800-MASTERCARD to learn more about this benefit or visit  MasterCard http://www.mastercard.us/idtheftalerts/
  2. Visa

    Identity Theft Assistance

    Regaining control

    Visa has the best tools in place to prevent and detect fraud, but in the event it does happen, we can put your mind at ease. If you suspect you've been the victim of identity theft, Identity Theft Assistance puts you in touch with the information and help you need.

    Call 1-866-ID-HOTLINE (1-866-434-6854) or visit http://usa.visa.com/personal/security/identity-theft-help.jsp

  3. Visit http://callforaction.org/ for counseling and assistance
  4. Contact a credit bureau

    Equifax
    www.equifax.com
    800-525-6285 (Fraud Hotline)
    800-685-1111 (Report Order)
    P.O. Box 740250
    Atlanta, GA 30374

    Experian
    www.experian.com
    888-397-3742 (Fraud Hotline)
    888-397-3742 (Report Order)
    P.O. Box 9556
    Allen, TX 75013

    TransUnion
    www.transunion.com
    800-680-7289 (Fraud Hotline)
    800-916-8800 (Report Order)
    P.O. Box 6790
    Fullerton, CA 92634

  5. File a police report
  6. Contact creditors fraud departments
  7. File a complaint with the FTC at
    https://www.ftccomplaintassistant.gov
  8. Find Consumer Information at http:/www.consumer.ftc.gov/features/feature-0014-identity-theft
  9. What to do if your identity is stolen – Taking Charge Identity Theft Guidance.  (see attachment)  

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Card and PIN safety

 

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ATM Safety

 

Using your MasterCard ATM card is a convenient and safe way to get cash. Just be sure to keep in mind the following safety tips:


Online Security

Best Practices Guide for Business Customers

At Community Bank, we understand the importance of keeping your information safe from cyber criminals. While we are constantly and proactively working to keep your accounts secure, it is also up to you to create a safe environment to protect your accounts from unauthorized access and fraudulent activity.

 

As each business and organization is unique and operates differently, additional security measures may be necessary based on your level of risk. We recommend that you establish internal controls and periodically perform a risk assessment to determine if your controls are sufficient given your level of risk. We also recommend that you educate your employees on these online security best practices.

 

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  Security Breaches

Breach at Equifax May Impact 143M Americans

Equifax, one of the “big-three” U.S. credit bureaus, said today a data breach at the company may have affected 143 million Americans, jeopardizing consumer Social Security numbers, birth dates, addresses and some driver’s license numbers.

In a press release today, Equifax [NYSE:EFX] said it discovered the “unauthorized access” on July 29, after which it hired an outside forensics firm to investigate. Equifax said the investigation is still ongoing, but that the breach also jeopardized credit card numbers for roughly 209,000 U.S. consumers and “certain dispute documents with personal identifying information for approximately 182,000 U.S. consumers.”

In addition, the company said it identified unauthorized access to “limited personal information for certain UK and Canadian residents,” and that it would work with regulators in those countries to determine next steps.

“This is clearly a disappointing event for our company, and one that strikes at the heart of who we are and what we do. I apologize to consumers and our business customers for the concern and frustration this causes,” said Chairman and Chief Executive Officer Richard F. Smith in a statement released to the media, along with a video message. “We pride ourselves on being a leader in managing and protecting data, and we are conducting a thorough review of our overall security operations.”

Equifax said the attackers were able to break into the company’s systems by exploiting an application vulnerability to gain access to certain files. It did not say which application or which vulnerability was the source of the breach.

Equifax has set up a Web site — https://www.equifaxsecurity2017.com — that anyone concerned can visit to see if they may be impacted by the breach. The site also lets consumers enroll in TrustedID Premier, a 3-bureau credit monitoring service (Equifax, Experian and Trans Union) which also is operated by Equifax.

According to Equifax, when you begin, you will be asked to provide your last name and the last six digits of your Social Security number. Based on that information, you will receive a message indicating whether your personal information may have been impacted by this incident. Regardless of whether your information may have been impacted, the company says it will provide everyone the option to enroll in TrustedID Premier. The offer ends Nov. 21, 2017.

 

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