- Important Debit Card Protection Information
- Possible Security Breaches
- Fraud Watch® PLUS
- Protect Yourself
- React Quickly
- Card and PIN Safety
Debit Card – Travel
Posted on 27th March 2014
Our Fraud Department has been busy protecting our customers from fraudulent transactions, most recently occurring in North Carolina. As a reminder, from time to time we may restrict the use of your debit card in certain geographical regions (countries or states) in which debit card fraud is known to be prevalent. If you have plans to travel and intend to use your card, please notify us approximately a week before you travel by calling 1-888-223-8099 before depending upon your debit card.
Debit Card Compromise Alert
Community Bank has received a Debit Card Compromise Alert. The Bank is closing the compromised cards and ordering new cards. If you are unable to use your Community Bank Debit Card it may be a part of this newest alert. The Bank will contact you by telephone or email and your will receive a letter in the mail. If you prefer to be contacted by email, please provide us with your current email address by sending your email request to email@example.com or call 1-888-223-8099 during business hours. We will make every effort to provide you with a new card within 7-10 business days.
We are committed to protecting you from possible security breaches.
Please click on the following store links to see the latest available information.
Community Bank measures to protect your account and identity, please continue reading for more information.
The security of your transaction account is one of our top priorities.
To combat Debit Card Fraud, Community Bank uses industry leading technology to help identify and prevent suspected fraudulent debit card activity. Occasionally it is necessary to block debit card transactions in other states, foreign countries, and at various merchant locations where fraudulent activity is prevalent. If you experience difficulty using your card for a signature based transaction, please try to use the PIN based debit option by using the keypad and entering your PIN number. In the event that we also blocked PIN transactions, we suggest that you be prepared with an alternative payment method.
We take these preventive actions very seriously in order to protect Community Bank account holder’s funds. We apologize for any inconvenience this may cause, but assure you that this action is taken to protect you and your account.
If you are planning to travel and anticipate using your Community Bank Debit Card, please let us know by calling 888-223-8099 Monday through Friday from 8:00 to 5:00pm or by contacting your local Community Bank office. We can put your card on a special status so your card use is not interrupted. Again, it is important you have an alternative method of payment when you travel (Travelers Checks, credit card) for emergency situations and that contact information is up to date and on file at the bank so that we may contact you when necessary.
To protect yourself, it is important that you manage all of your bank accounts on a regular basis including a review of your account activity for unusual transactions. Please notify us immediately if you suspect any fraudulent activity. Community Bank provides Internet Banking at no cost which allows real time monitoring of account transactions at your convenience. You can enroll in our secure online banking service at www.communitybank.tv or by visiting your local Community Bank office.
The ATM/Debit cards we issue are protected by FraudWatch® PLUS. If suspicious activity is noticed on your ATM/Debit card, Fraud Prevention Services will call to notify you.
Card security checklist
ID Theft checklist
Recommendations to help prevent ID Theft:
To report a lost or stolen Community Bank ATM, Visa Debit, or Visa Credit Card.
Toll free numbers for ATM and Visa Debit Cards:
During Business hours of 8:30am to 4:30pm:
After Business hours:
Toll free numbers for Visa Credit Cards:
Using your Visa ATM card is a convenient and safe way to get cash. Just be sure to keep in mind the following safety tips: